FAQs

Booking

When do I get the booking confirmation and the car details?
The booking is confirmed instantly. The car details are sent subsequently 2 hours prior to travel time.


Is the car confirmed if I select the "pay to cash collection agent" option?
No. The car is blocked for you. In case you fail to pay the amount to our cash collection agent at the time suggested by you, the car will be cancelled and a cancellation email and SMS will be sent to you.


Pricing

What is the advance amount in pay-per-use option?
The amount is calculated based on the duration of use and the approximate round trip distance as per the Google API. This amount is not the final charge as it does not include additional local kilometers that a guest would travel.


What is included in the fixed daily cost?
The fixed cost includes car and chauffeur charges. There are no additional hidden charges. The inter state taxes are also included in the pricing. Please note that toll and parking shall be paid by the guest at the time of travel and is not included in the invoice.


What is the difference between toll tax and interstate tax?
Toll tax is paid at highways for building and maintenance by any vehicle using that road for transit. Interstate tax or permit is levied on commercial vehicles when they enter a new state.


Payment

What are the online payment options?
We accept all types of credit cards - Visa, Mastercard and Amex. We also accept all debit cards and have net banking options.


When is the "Pay to chauffeur" option available?
This option is available if you approximate advance amount is less than Rs 10,000.


Service delivery

Whom do I call in case of a query or a problem?
Please reach out to our 24x7 call centre for any matter. They will assist you in every case.


What if the car is late or does not show up or has a breakdown?
We have strict mechanisms and quality checks to prevent this. In case it happens, please report to us and we shall make an alternate car arrangement for you on a best effort basis.


Cancellation policy

How do I cancel my booking?
You can cancel your booking by selecting the 'Cancel Booking' option or by calling the call centre.


What happens to the advance amount paid on cancellation of the trip?
There are 0% cancellation charges. For amount paid by cash, a cheque will be dispatched and for amount paid by card, amount will be automatically refunded.
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